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Zustand: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Zustand: Good.

paperback. Zustand: Fair.

Zustand: acceptable. This copy has clearly been enjoyedâ"expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps.

Paperback. Zustand: Very Good.

Paperback. Zustand: Good.

Zustand: good. Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly. …

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

hardcover. Zustand: Good. Burgoyne, John (illustrator).

Paperback. Zustand: Good. This book explores the connection between one's attitude toward his/her job responsibilities and one's ultimate performance. It makes the case that a person's performance is 80% their attitude toward their job, and only 20% their technical skill level and knowledge. The author separates Performance Attitude from what is commonly thought; that having a good attitude is simply being being happy all of the time. Many real-life examples are provided where an individual's performance was either improved or diminished simply based on how they described their job. This is explored in detail in the area of customer service. Attitude is separated into two main sections: Attitude is Performance; Attitude is Job Satisfaction. Both sections make the case that an individual's performance is more closely linked to how they perceive and describe their job than what they know or what they can do. The author relies on years of observations, monitoring phone calls and conducting training sessions to draw his conclusions.…

Paperback. Zustand: Very Good. This book explores the connection between one's attitude toward his/her job responsibilities and one's ultimate performance. It makes the case that a person's performance is 80% their attitude toward their job, and only 20% their technical skill level and knowledge. The author separates Performance Attitude from what is commonly thought; that having a good attitude is simply being being happy all of the time. Many real-life examples are provided where an individual's performance was either improved or diminished simply based on how they described their job. This is explored in detail in the area of customer service. Attitude is separated into two main sections: Attitude is Performance; Attitude is Job Satisfaction. Both sections make the case that an individual's performance is more closely linked to how they perceive and describe their job than what they know or what they can do. The author relies on years of observations, monitoring phone calls and conducting training sessions to draw his conclusions. …

Zustand: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

hardcover. Zustand: Good.

Hardcover. Zustand: Good. John Burgoyne (illustrator).

Hardcover. Zustand: Good. John Burgoyne (illustrator).

Hardcover. Zustand: Good. John Burgoyne (illustrator).

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Zustand: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

Zustand: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Zustand: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

Hardcover. Zustand: Very Good. 0. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardback. Zustand: Good. From his beginnings as a journalist at age sixteen to his retirement from public affairs at eighty-two, there was no break in Benjamin Franklin's activity and accomplishments. A writer, inventor, and statesman, he remains unsurpassed in the range of his natural gifts and the important uses to which he put them. In this Pulitzer Prize-winning biography, Carl Van Doren incorporates materials from Franklin's letters, manuscripts, journals, and published works to give the most accurate and comprehensive portrait ever written of this great American.…

Hardback. Zustand: Fair. From his beginnings as a journalist at age sixteen to his retirement from public affairs at eighty-two, there was no break in Benjamin Franklin's activity and accomplishments. A writer, inventor, and statesman, he remains unsurpassed in the range of his natural gifts and the important uses to which he put them. In this Pulitzer Prize-winning biography, Carl Van Doren incorporates materials from Franklin's letters, manuscripts, journals, and published works to give the most accurate and comprehensive portrait ever written of this great American.…

Zustand: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

paperback. Zustand: Very Good.

paperback. Zustand: Good. Crease on cover and a few pages*.

Paperback. Zustand: Fair. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Zustand: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.