with joan e gebhardt (1 Ergebnisse)

Hardcover. Zustand: New. Zustand des Schutzumschlags: New. 1st Edition. Text/NEW & Bright. Collectible 1986 First Edition, 1st Printing. Silver embossed blue linen boards/Fine. DJ/Fine. Analysis of quality control, as a team process, in the service industry. Review of implementation, value analysis & differences between quality team & quality circle concepts. Detailed sample cases drawn from Paul Revere Insurance Co, where author Patrick L. Townsend (1941 - 2010) served as Director of Quality Team Central --- contributing to saving the firm some $8.5 million dollars!!! 189 pgs, 9 chapters: 1, Getting Started; 2, Quality is Everybody's Business; 3, Value Analysis; 4, Quality Teams; 5, Virtue is not Necessarily Its Own Reward; 6, Change in Corporate Culture; 7, Quality Has Value; 8, Listening Down --- And Out; and 9, Adopting Theory & Adapting Practice, followed by Appendix.