ISBN: 9780071625791 - super service: seven keys to delivering great customer service...even when you don't feel like it!...even when they don't deserve it!, completely revised and expanded (21 Ergebnisse)

Paperback. Zustand: Good. The classic guide that has provided over 40,000 customer services reps with the motivation and techniques they've needed to offer the best possible service--no matter what the customer is like.

Paperback. Zustand: Very Good. The classic guide that has provided over 40,000 customer services reps with the motivation and techniques they've needed to offer the best possible service--no matter what the customer is like.

Zustand: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Zustand: Very Good. 2nd Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Very Good. 2nd Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. …

Paperback. Zustand: Good. The classic guide that has provided over 40,000 customer services reps with the motivation and techniques they've needed to offer the best possible service--no matter what the customer is like.

Paperback. Zustand: Very Good. The classic guide that has provided over 40,000 customer services reps with the motivation and techniques they've needed to offer the best possible service--no matter what the customer is like.

Zustand: Very Good. Great shape! Has a publisher remainder mark. paperback Used - Very Good 2009.

Zustand: very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail.…

Zustand: Good. 2nd Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.…

paperback. Zustand: Good. Has moderate shelf wear, highlighting, underlining and/or writing. Great used condition.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.

paperback. Zustand: Good. Has heavy shelf wear, but still a good reading copy. Has slight water damage that does not affect readability of the book.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.…

Zustand: new.

paperback. Zustand: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Zustand: Used. pp. 204 Illus.

Zustand: Used. pp. 204 2nd Edition.

Zustand: Used. pp. 204.

Zustand: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

Zustand: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Paperback. Zustand: Brand New. 2nd edition. 240 pages. 9.50x7.25x0.50 inches. In Stock.

Zustand: New. Brand New! Fast Delivery This is an International Edition and ship within 24-48 hours. Deliver by FedEx and Dhl, & Aramex, UPS, & USPS and we do accept APO and PO BOX Addresses. Order can be delivered worldwide within 6-10 days and we do have flat rate for up to 2LB. Extra shipping charges will be requested if the Book weight is more than 5 LB. This Item May be shipped from India, United states & United Kingdom. Depending on your location and availability.…