Isbn: 9780131136809 - ethical decision-making in the hospitality industry (4 Ergebnisse)

Paperback. Zustand: Good. Intended for courses in Hospitality Ethics and Hospitality Leadership in hospitality management programs, as well as for a Human Resource Management course, this text offers a comprehensive method for teaching future managers how to recognize and analyze ethical dilemmas.

Paperback. Zustand: Good. Intended for courses in Hospitality Ethics and Hospitality Leadership in hospitality management programs, as well as for a Human Resource Management course, this text offers a comprehensive method for teaching future managers how to recognize and analyze ethical dilemmas.

Paperback. Zustand: Good. . Satisfaction 100% guaranteed.

Soft cover. Zustand: Very Good. Oversized paperback, xxi + 436 pages, NOT ex-library. Gentle handling wear, book is clean and bright with unmarked text, free of inscriptions and stamps, firmly bound. -- This textbook explores ethical challenges within the hospitality sector, providing a framework for decision-making tailored to industry professionals and students. It introduces key theories such as utilitarianism, deontology, and virtue ethics, grounded in a specific set of "Ethical Principles for Hospitality Managers" including honesty, integrity, and fairness. A major distinguishing feature is the book's behavioural focus, which treats social skills - such as civility, etiquette, humility, stress management, and time management - as foundational components of ethical conduct. The content is organised by department, with dedicated chapters addressing the unique ethical dilemmas found in the Front Office, Housekeeping, Sales and Marketing, Facilities, Foodservice, Dining Room, and Bar and Beverage management. These chapters are supported by an ongoing, comprehensive case study of a fictional establishment, allowing readers to apply ethical models to consistent, evolving scenarios involving employee treatment, customer privacy, and operational safety. The final section of the book provides a practical Training Design Model, moving beyond theory to help managers develop their own corporate codes of conduct and proactive ethics training programmes. By integrating interdisciplinary insights from psychology and sociology, the text highlights how cultural and global differences influence ethical choices, ultimately promoting long-term stakeholder analysis and critical thinking as essential tools for the modern hospitality leader.…