Isbn: 9780132425933 - implementing itil configuration management (13 Ergebnisse)

Hardback. Zustand: Very Good. Practical, Real-World ITIL Configuration Management?From Start to Finish The IT Infrastructure Library® (ITIL) places the ?best practices? in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment?s diverse components to gain accurate and timely information for better decision-making. Now, there?s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You?ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL?s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment. Coverage includesAssessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planningMoving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracyCovers ITIL version 3.Preface xviiAcknowledgments xxiAbout the Author xxiii Chapter 1: Overview of Configuration Management 1Part I: Planning for Configuration Management 17Chapter 2: Gathering and Analyzing Requirements 19Chapter 3: Determining Scope, Span, and Granularity 37Chapter 4: Customizing the Configuration Management Process 55Chapter 5: Planning for Data Population 67Chapter 6: Putting Together a Useful Project Plan 85Part II: Implementing Configuration Management 97Chapter 7: Choosing the Right Tools 99Chapter 8: Implementing the Process 117Chapter 9: Populating the Configuration Management Database 127Chapter 10: Choosing and Running a Pilot Program 137Chapter 11: Communication and Enterprise Roll Out 149Part III: Running an Effective Configuration Management System 161Chapter 12: Building a Configuration Management Team 163Chapter 13: The Many Uses for Configuration Information 179Chapter 14: Measuring and Improving CMDB Accuracy 193Chapter 15: Improving the Business Value of Configuration Management 207 Index 217.…

Zustand: Good. Good Condition. Stain on cover. Five star seller - Buy with confidence.

Zustand: As New. Like New condition. A near perfect copy that may have very minor cosmetic defects.

Hardback. Zustand: Very Good. Practical, Real-World ITIL Configuration Management?From Start to Finish The IT Infrastructure Library® (ITIL) places the ?best practices? in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment?s diverse components to gain accurate and timely information for better decision-making. Now, there?s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You?ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL?s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment. Coverage includesAssessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planningMoving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracyCovers ITIL version 3.Preface xviiAcknowledgments xxiAbout the Author xxiii Chapter 1: Overview of Configuration Management 1Part I: Planning for Configuration Management 17Chapter 2: Gathering and Analyzing Requirements 19Chapter 3: Determining Scope, Span, and Granularity 37Chapter 4: Customizing the Configuration Management Process 55Chapter 5: Planning for Data Population 67Chapter 6: Putting Together a Useful Project Plan 85Part II: Implementing Configuration Management 97Chapter 7: Choosing the Right Tools 99Chapter 8: Implementing the Process 117Chapter 9: Populating the Configuration Management Database 127Chapter 10: Choosing and Running a Pilot Program 137Chapter 11: Communication and Enterprise Roll Out 149Part III: Running an Effective Configuration Management System 161Chapter 12: Building a Configuration Management Team 163Chapter 13: The Many Uses for Configuration Information 179Chapter 14: Measuring and Improving CMDB Accuracy 193Chapter 15: Improving the Business Value of Configuration Management 207 Index 217.…

Hardcover. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Zustand: Very Good. Implementing ITIL Configuration Management This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.…

Hardcover. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. …

Hardcover. Zustand: new. New Copy. Customer Service Guaranteed.

Zustand: Sehr gut. Formateinband: illustrierter Pappband / gebundene Ausgabe XXIII, 228 S. (25x19 cm) 1. Aufl.; Sehr guter Zustand. Sprache: Englisch Gewicht in Gramm: 800 [Stichwörter: Information Technology Infrastructure Library].

Hardcover. Zustand: New. In shrink wrap. Looks like an interesting title.

Hardcover. Zustand: Brand New. 1st edition. 228 pages. 9.50x7.25x0.75 inches. In Stock.