9780273732037 - service management: an integrated approach von van looy, bart; gemmel, paul; van dierdonck, roland (9 Ergebnisse)
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paperback. Zustand: Gut. 544 Seiten; 9780273732037.3 Gewicht in Gramm: 2.
- Softcover
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Paperback. Zustand: new. Paperback. Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The…book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today. Services Management is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
- Softcover
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Paperback. Zustand: new. Paperback. Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The…book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today. Services Management is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
- Softcover
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Taschenbuch. Zustand: Neu. Neuware - Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. Thisthird edition of Services Managementprovides a comprehensive insight into the industry andit's importance in today's economies.…The book is based on three central strands of services management: customers, employees andoperations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today.Services Managementthird edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students.
- Softcover
- Print-on-Demand
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Kartoniert / Broschiert. Zustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. InhaltsverzeichnisPart 1: Defining Services Management1. Nature of services2. Nature of services management3. The service conceptPart 2: Designing Services Management4. Services as proc.
- Softcover
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Taschenbuch. Zustand: Neu. Service Management | Bart Van Looy (u. a.) | Taschenbuch | 544 S. | Englisch | 2024 | Pearson | EAN 9780273732037 | Verantwortliche Person für die EU: Pearson Studium im Verlag Pearson Benelux B.V. Zweigniederla, Sankt-Martin-Str. 82, 81541 München, buchhandel[at]pearson[dot]com | Anbieter: preigu Prin…t on Demand.
- Softcover
- Print-on-Demand
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Taschenbuch. Zustand: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. Thisthird edition of Services Managementprovides a comprehensive insight into… the industry andit's importance in today's economies. The book is based on three central strands of services management: customers, employees andoperations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today.Services Managementthird edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business studentsFinancial Times Prent., St.-Martin-Straße 82, 81541 München.
