ISBN: 9780471552062 - quality in action: 93 lessons in leadership, participation, and measurement: ninety-three lessons in leadership, participation and measurement (13 Ergebnisse)

Hardback. Zustand: Good. "An important book--and one that's just plain fun to read.This book is gem!"----Tom Peters "The rational person's guide to BS-less quality improvement. It's a must read."----Ron Zemke, co-author of Delivering Knock Your Socks Off Service The art of quality management taught as never before--by two of the nation's leading quality gurus NOW IN PAPER! Ever since the time of Aesop, the fable has proven to be an effective and colorful way to teach a valuable lesson. Blending this lively storytelling style with the authority of their experience, Pat Townsend and Joan Gebhardt build on their pioneering advances to offer 93 lessons that teach the art of quality management. These lessons come from many sources: case studies, stories, anecdotes, and straightforward advice; but they reinforce the three overriding principles of quality management: increased profitability, strong employee satisfaction, and improved service. PATRICK L. TOWNSEND and JOAN E. GEBHARDT (Holden, Massachusetts) are partners at Townsend and Gebhardt, a quality management and training company. They are also the co-authors of Commit to Quality (Wiley).…

Hardback. Zustand: Good. "An important book--and one that's just plain fun to read.This book is gem!"----Tom Peters "The rational person's guide to BS-less quality improvement. It's a must read."----Ron Zemke, co-author of Delivering Knock Your Socks Off Service The art of quality management taught as never before--by two of the nation's leading quality gurus NOW IN PAPER! Ever since the time of Aesop, the fable has proven to be an effective and colorful way to teach a valuable lesson. Blending this lively storytelling style with the authority of their experience, Pat Townsend and Joan Gebhardt build on their pioneering advances to offer 93 lessons that teach the art of quality management. These lessons come from many sources: case studies, stories, anecdotes, and straightforward advice; but they reinforce the three overriding principles of quality management: increased profitability, strong employee satisfaction, and improved service. PATRICK L. TOWNSEND and JOAN E. GEBHARDT (Holden, Massachusetts) are partners at Townsend and Gebhardt, a quality management and training company. They are also the co-authors of Commit to Quality (Wiley).…

Hardcover. Zustand: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

hardcover. Zustand: Good. Zustand des Schutzumschlags: Includes dust jacket. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear .

Hardcover. Zustand: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

hardcover. Zustand: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.

Hardcover. Zustand: Bon. Ancien livre de bibliothèque avec équipements. Edition 1992. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Edition 1992. Ammareal gives back up to 15% of this item's net price to charity organizations.…

Hardcover. Dust Jacket Included. First Edition. Hardback, 1st Edition, Near Fine in Near Fine DJ; 8vo., 262 pages. 0.0 0.0 0.0.

Hardcover. Zustand: Very Good. Quality in Action: Ninety-three Lessons in Leadership, Participation and Measurement This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.…

Cloth Hardback. Zustand: As New. Zustand des Schutzumschlags: As New. First Edition. 262pp including Axioms for Action and index "The books's 93 illuminating and amusing lessons are divided into three mini-books corresponding to the key ingredients of a successful quality process: leadership, employee participation, and measurement of progress". …

Hardcover. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. …

Hardcover. First Edition. Very Good in Very Good dust jacket; DJ is worn at edges. Black mark on front endpaper. Some pencil marks in margins. ; Individual lessons explore the art of managing the quality process, concentrating on the three key ingredients of leadership, employee participation, and the measurement of progress.; B&W Illustrations; 262 pages.…

hardcover. Zustand: As New.