Isbn: 9780814416792 - what to say to a porcupine: 20 humorous tales that get to the heart of great customer service (24 Ergebnisse)

paperback. Zustand: Good. Crease on cover and a few pages*.

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Paperback. Zustand: Good. What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service, including: By a Hare: Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service. Bear with Me: One grizzly bear's honey shop undergoes an amazing transformation when he discovers a better way to greet his customers. What to Say to a Porcupine: When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a lesson on handling difficult customers in a positive, constructive manner. Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide for anyone involved in customer service.…

Zustand: Very Good. Paperback 100% of proceeds go to charity! May have signs of use, wear and minor cosmetic defects.

Paperback. Zustand: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Zustand: As New. Unread book in perfect condition.

Zustand: New.

Paperback. Zustand: New. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way.What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence.In this book, you'll explore how:great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in "By a Hare";there's a better way to great your customers, as one grizzly honey-shop owner discovers in "Bear with Me";and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book's titular story "What to Say to a Porcupine."Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service. …

Paperback or Softback. Zustand: New. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. Book.

Zustand: New.

Zustand: New. In English.

PF. Zustand: New.

Zustand: New.

Zustand: As New. Unread book in perfect condition.

Paperback. Zustand: New. In shrink wrap. Looks like an interesting title.

Paperback. Zustand: New. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way.What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence.In this book, you'll explore how:great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in "By a Hare";there's a better way to great your customers, as one grizzly honey-shop owner discovers in "Bear with Me";and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book's titular story "What to Say to a Porcupine."Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service. …

Zustand: New. Print on Demand pp. 126 20:B&W 5 x 8 in or 203 x 127 mm Perfect Bound on White w/Gloss Lam.

Zustand: New. Print on Demand pp. 126.

Zustand: New. PRINT ON DEMAND pp. 126.

Paperback / softback. Zustand: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.

Paperback. Zustand: new. Paperback. What to Say to a Porcupine uses the format of Aesops fables to illustrate fundamental principles of customer service in a quick and lighthearted way.What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence.In this book, youll explore how:great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in By a Hare;theres a better way to great your customers, as one grizzly honey-shop owner discovers in Bear with Me;and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this books titular story What to Say to a Porcupine.Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service. Who says customer service guides have to be boring? Learn from one of the most entertaining and instructive customer service books ever written: Aesops fables. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Zustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Who says customer service guides have to be boring? Learn from one of the most entertaining and instructive customer service books ever written: Aesop s fables.&Uumlber den Autor Richard S. Gallagher (Ithaca, NY) is a former cust. …

Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way.What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common They are all part of one of the most engaging books on customer service in existence.In this book, you'll explore how: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in 'By a Hare';there's a better way to great your customers, as one grizzly honey-shop owner discovers in 'Bear with Me';and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book's titular story 'What to Say to a Porcupine.'Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.…