9786203200713 - adoption of electronic customer relationship management: adoption of customer relationship management in service sector von tebourbi, sameh; khemakhem, romdhane (5 Ergebnisse)
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Taschenbuch. Zustand: Neu. Adoption of Electronic Customer Relationship Management | Adoption of Customer Relationship Management in Service Sector | Sameh Tebourbi (u. a.) | Taschenbuch | Englisch | 2021 | LAP LAMBERT Academic Publishing | EAN 9786203200713 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher…Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.
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Taschenbuch. Zustand: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book was devoted to the literature review on the concept of innovation and its adoption. Our conclusion was that the adoption process is different from the diffusion process, and aims to identify the determinants of the business-…customer relationship. This relationship is obviously important for the successful implementation of a technological innovation such as e-CRM system. In this book is extracted the dimensionality of relationship quality to fully understand the impact of e-CRM system adoption factors on relationship quality. We have chosen the emotional dimensions for the understanding of the customer relationship 'which highlights the essential role of relationship marketing'. The quality of the business relationship is a multidimensional concept which is based on satisfaction, trust and commitment. 68 pp. Englisch.
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Taschenbuch. Zustand: Neu. This item is printed on demand - Print on Demand Titel. Neuware -This book was devoted to the literature review on the concept of innovation and its adoption. Our conclusion was that the adoption process is different from the diffusion process, and aims to identify the determinants of the business-cust…omer relationship. This relationship is obviously important for the successful implementation of a technological innovation such as e-CRM system. In this book is extracted the dimensionality of relationship quality to fully understand the impact of e-CRM system adoption factors on relationship quality. We have chosen the emotional dimensions for the understanding of the customer relationship 'which highlights the essential role of relationship marketing'. The quality of the business relationship is a multidimensional concept which is based on satisfaction, trust and commitment.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 68 pp. Englisch.
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Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - This book was devoted to the literature review on the concept of innovation and its adoption. Our conclusion was that the adoption process is different from the diffusion process, and aims to identify the determinants of the business-custo…mer relationship. This relationship is obviously important for the successful implementation of a technological innovation such as e-CRM system. In this book is extracted the dimensionality of relationship quality to fully understand the impact of e-CRM system adoption factors on relationship quality. We have chosen the emotional dimensions for the understanding of the customer relationship 'which highlights the essential role of relationship marketing'. The quality of the business relationship is a multidimensional concept which is based on satisfaction, trust and commitment.
