What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

Freemantle, David

ISBN 10: 1857882016 / ISBN 13: 9781857882018

Verlag: Nicholas Brealey Publishing, London, 1998

Beschreibung

Great copy. Book presents as new, slight mark on fore edge (see pictures). All our books at the moment are reduced so the price you see reflects a 33% discount. You may be interested in The Literaticus Book Service. We specialise in tracking down those harder to find editions, among other bookish services such as gift fulfilment. Get in touch to send us your Book Wants or ask a bookish question. If this is intended as a gift, please email first and I can gift wrap for no extra charge. If you would like special delivery but don't see an option for it, just email first and I'll obtain a quote. If you have any questions, require more information or if you would like more pictures, do not hesitate to get in touch. Bestandsnummer des Verkäufers 001607

Bibliografische Details

Titel: What Customers Like About You: Adding ...

Verlag: Nicholas Brealey Publishing, London

Erscheinungsdatum: 1998

Einband: Hardcover

Zustand: Near Fine

Zustand des Schutzumschlags: Near Fine

Auflage: 1st Edition

Über diesen Titel

Inhaltsangabe:

Based on an in-depth study of companies across 19 countries, this is a guide to making customers like your company more by adding emotional value to your front-line employees, that is, by developing their emotional connection, integrity and creativity.