Difficult Conversations: How to Discuss what Matters Most - Softcover

Pattern, Bruce; Stone, Douglas; Heen, Sheila

Softcover

ISBN 10: 014028852X ISBN 13: 9780140288520

Verlag: Penguin, 2000

Inhaltsangabe

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

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Críticas

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice". -- Booklist

Reseña del editor

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no, " or "I'm sorry, " or "I love you, " we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: -- how t start the conversation without defensiveness-- why what is not said is as important as what is-- ways of keeping and regaining your balance in the face of attacks and accusations-- how to decipher the underlying structure of every difficult conversationFilled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

Details zur Ausgabe

• Verlag: Penguin
• Erscheinungsdatum: 2000
• ISBN 10: 014028852X
• ISBN 13: 9780140288520
• Einband: Tapa blanda
• Sprache: Englisch
• Anzahl der Seiten: 272
• Kontakt zum Hersteller: Nicht verfügbar