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Taschenbuch. Zustand: Neu. A study on Gap Analysis of Health care services | Everil Fernandes (u. a.) | Taschenbuch | 56 S. | Englisch | 2013 | LAP LAMBERT Academic Publishing | EAN 9783659434587 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.
Sprache: Englisch
Verlag: LAP LAMBERT Academic Publishing Aug 2013, 2013
ISBN 10: 3659434582 ISBN 13: 9783659434587
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Taschenbuch. Zustand: Neu. Neuware -Marketing is vital to the survival of any organization including health care delivery organizations. Assessment of quality of services provided by the hospitals in these days has been a serious concern for hospitals and health care organizations owing to the excessive demands imposed on them by users, consumers, government and society at large. In addition to the quality of services, measurement of patient satisfaction also has been encouraged by growing consumer orientation in health care, especially since it yields information about consumer views in a form which can be used for comparison and monitoring. The major focus of this study is to identify the gaps of the service providers if any. To Identify the gaps the 7 P's of Marketing were used as a base. A prominent hospital in Mangalore is considered for the study.A comprehensive service quality measurement scale SERVQUAL is given prime attention in the present study. 56 pp. Englisch.
Sprache: Englisch
Verlag: LAP LAMBERT Academic Publishing Aug 2013, 2013
ISBN 10: 3659434582 ISBN 13: 9783659434587
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Taschenbuch. Zustand: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Marketing is vital to the survival of any organization including health care delivery organizations. Assessment of quality of services provided by the hospitals in these days has been a serious concern for hospitals and health care organizations owing to the excessive demands imposed on them by users, consumers, government and society at large. In addition to the quality of services, measurement of patient satisfaction also has been encouraged by growing consumer orientation in health care, especially since it yields information about consumer views in a form which can be used for comparison and monitoring. The major focus of this study is to identify the gaps of the service providers if any. To Identify the gaps the 7 P's of Marketing were used as a base. A prominent hospital in Mangalore is considered for the study.A comprehensive service quality measurement scale SERVQUAL is given prime attention in the present study. 56 pp. Englisch.
Sprache: Englisch
Verlag: LAP LAMBERT Academic Publishing Aug 2013, 2013
ISBN 10: 3659434582 ISBN 13: 9783659434587
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Taschenbuch. Zustand: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Marketing is vital to the survival of any organization including health care delivery organizations. Assessment of quality of services provided by the hospitals in these days has been a serious concern for hospitals and health care organizations owing to the excessive demands imposed on them by users, consumers, government and society at large. In addition to the quality of services, measurement of patient satisfaction also has been encouraged by growing consumer orientation in health care, especially since it yields information about consumer views in a form which can be used for comparison and monitoring. The major focus of this study is to identify the gaps of the service providers if any. To Identify the gaps the 7 P's of Marketing were used as a base. A prominent hospital in Mangalore is considered for the study.A comprehensive service quality measurement scale SERVQUAL is given prime attention in the present study. 56 pp. Englisch.
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Verlag: LAP LAMBERT Academic Publishing, 2013
ISBN 10: 3659434582 ISBN 13: 9783659434587
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In den WarenkorbZustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Fernandes EverilAfter acquiring an MBA in Marketing from VTU,I began my career as an academician teaching Post graduate student for a year after which I set to pursue my advanced studies in research in the area of Hospitality and Tou.
Sprache: Englisch
Verlag: LAP LAMBERT Academic Publishing Aug 2013, 2013
ISBN 10: 3659434582 ISBN 13: 9783659434587
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Taschenbuch. Zustand: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Marketing is vital to the survival of any organization including health care delivery organizations. Assessment of quality of services provided by the hospitals in these days has been a serious concern for hospitals and health care organizations owing to the excessive demands imposed on them by users, consumers, government and society at large. In addition to the quality of services, measurement of patient satisfaction also has been encouraged by growing consumer orientation in health care, especially since it yields information about consumer views in a form which can be used for comparison and monitoring. The major focus of this study is to identify the gaps of the service providers if any. To Identify the gaps the 7 P's of Marketing were used as a base. A prominent hospital in Mangalore is considered for the study.A comprehensive service quality measurement scale SERVQUAL is given prime attention in the present study.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 56 pp. Englisch.
Sprache: Englisch
Verlag: LAP LAMBERT Academic Publishing, 2013
ISBN 10: 3659434582 ISBN 13: 9783659434587
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Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Marketing is vital to the survival of any organization including health care delivery organizations. Assessment of quality of services provided by the hospitals in these days has been a serious concern for hospitals and health care organizations owing to the excessive demands imposed on them by users, consumers, government and society at large. In addition to the quality of services, measurement of patient satisfaction also has been encouraged by growing consumer orientation in health care, especially since it yields information about consumer views in a form which can be used for comparison and monitoring. The major focus of this study is to identify the gaps of the service providers if any. To Identify the gaps the 7 P's of Marketing were used as a base. A prominent hospital in Mangalore is considered for the study.A comprehensive service quality measurement scale SERVQUAL is given prime attention in the present study.