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Paperback. Zustand: new. Paperback. If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. Topics include: Adoption of health information technology (HIT)Aging society: the impact of age on traditional service system constructs Anthropology in service science Applying service design techniques to healthcare Co-creating value Cognitive systems modeling of service systems Context-related service: the human aspect of service systemsDesigning services for underserved populationsEthics dividend in services: how it may be cultivated, grown, and measuredGovernance of service systems Human aspects of change when applying Lean Six Sigma methods and toolsHuman side of service dominant logic in B2B settingsHuman-computer interaction and HF in software technologiesService network configuration impacts on customer experience Simulating employees and customers in service systems Systems design and the customer experienceUsability and human side of electronic financial services The book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contri Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

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Zustand: New. James C. Spohrer, Louis E. FreundIf there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must .

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Paperback. Zustand: new. Paperback. If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. Topics include: Adoption of health information technology (HIT)Aging society: the impact of age on traditional service system constructs Anthropology in service science Applying service design techniques to healthcare Co-creating value Cognitive systems modeling of service systems Context-related service: the human aspect of service systemsDesigning services for underserved populationsEthics dividend in services: how it may be cultivated, grown, and measuredGovernance of service systems Human aspects of change when applying Lean Six Sigma methods and toolsHuman side of service dominant logic in B2B settingsHuman-computer interaction and HF in software technologiesService network configuration impacts on customer experience Simulating employees and customers in service systems Systems design and the customer experienceUsability and human side of electronic financial services The book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contri Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.…

Taschenbuch. Zustand: Neu. Druck auf Anfrage Neuware - Printed after ordering - This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17-21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions. …

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Taschenbuch. Zustand: Neu. Advances in The Human Side of Service Engineering | Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17¿21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA | Louis E. Freund (u. a.) | Taschenbuch | Advances in Intelligent Systems and Computing | xiii | Englisch | 2017 | Springer | EAN 9783319604855 | Verantwortliche Person für die EU: Springer Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.…

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Softcover. Zustand: Near Fine. First edition. Quarto. Illustrated. Stapled and tape bound in stiff card wrappers. Covers lightly rubbed, a few splits along the spine tape, else near fine. A hard-to-find literary journal that features an interview with Robert Lowell and poems, essays, and short stories from Diane di Prima, Diane Wakoski, Gerard Malanga, Fred Brewer, Harold Whitehall, Robert Karmon, D. Murray, Chaim Mendelson, John Perreault, Norman Rosten, S. Dorman, Douglas Flaherty, Louis Freund, G.F. Goekjian, David Wade, Brother Dimitrious, Carolyn Stoloff, David Luhn, Cynthia Grant, William E. Taylor, Gail Neidorf, Ronald Tavel, Duane Locke, Worth Kitson, Murray Suid, Allan Newman, Edward Oster, William E. Taylor, Jess Perlman, Henry Malone, Sandra Hochman, Raymond O'Hara, Edward C. Smith, Louis Phillips, Harold Whitehall, and Terry Lung.…

London, The Hakluyt Society, 1953. 8vo. In the original publisher's blue cloth. Uncut and unopened. Gilt lettering to spine and gilt stamped ship to front board. A very fine and clean copy. XXXII, 221 pp. + 1 plate and 3 maps. (Work Issued by The Hakluyt Society, Second Series: No. CIII).

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Taschenbuch. Zustand: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17-21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions. 256 pp. Englisch.…

Zustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Focuses on the suitability of engineering service systems for human useAnalyzes various aspects of People-Centered Service Systems Discusses current technologies in the context of different organizations&nbspThis book exp.…