Isbn: 9780273713012 - the finishing touch: how to build world-class customer service (financial times series) (14 Ergebnisse)

Zustand: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Paperback. Zustand: Very Good. Concise, realistic and very readable, this book is packed with insightful thinking for service excellence" Alan Parker Chief Executive Officer Whitbread Group      ?Brilliantly simple premise ? that a winning service approach lies in a ?rising upward trajectory? culminating in a brilliant finish ? dissected into eight very practical steps that anyone can use.  As the owner of a service brand myself, I?ll be starting on Monday.? Adam Morgan, Founder, eatbigfish     'Rich with practical, real life solutions'.  Dean Finch Group Chief Executive National Express   ?A thought provoking practical "drama" for anyone who is passionate about excelling at customer service and driving business performance.?Mike Holliday-WilliamsManaging DirectorRSA UK Personal Insurance     'An excellent primer about how to improve services for the public.'Dame Sally C DaviesDirector General of Research and DevelopmentDepartment of Health     To win and keep customers you have to do more than just meet their expectations - you have to surpass them. The Finishing Touch will show you how to make a good customer experience great by building up to an impressive finish that every customer will remember.  Using real-life examples, practical advice and tailored information for your industry at the end of each chapter, Tony Cram will show you how to make your customers feel positive about your business, bring them back to buy more and inspire them to promote your business to others. Deliver amazing service that will get your business noticed and make sure your customers come back from more     The Finishing Touchwill show you how to: Make an excellent first impression Manage customer expectations Build a trusting relationship with your customers Handle queues and bad news Make every customer feel valued Generate long-term interest through innovation Recover from mistakes Leave your customers wanting more so they come back time and time again.       About the author Tony Cram has presented on competitive marketing and innovation at conferences and company conventions around the world including Berlin, Buenos Aires, Budapest, Gothenburg, Istanbul, London, Paris and Warsaw.  As a Programme Director at Ashridge Business School - one of Europe's leading centres for Management Development - he designs and delivers executive development programmes on business strategy and market innovation.  His particular interest is in understanding customer value, developing brands and the dynamics of long-term business relationships. Tony Cram's previous books include - Customers that Count: How to build living relationships with your most valuable customers, Smarter Pricing: How to capture more value in your market and The Power of Relationship Marketing. …

Paperback. Zustand: Very Good. Concise, realistic and very readable, this book is packed with insightful thinking for service excellence" Alan Parker Chief Executive Officer Whitbread Group      ?Brilliantly simple premise ? that a winning service approach lies in a ?rising upward trajectory? culminating in a brilliant finish ? dissected into eight very practical steps that anyone can use.  As the owner of a service brand myself, I?ll be starting on Monday.? Adam Morgan, Founder, eatbigfish     'Rich with practical, real life solutions'.  Dean Finch Group Chief Executive National Express   ?A thought provoking practical "drama" for anyone who is passionate about excelling at customer service and driving business performance.?Mike Holliday-WilliamsManaging DirectorRSA UK Personal Insurance     'An excellent primer about how to improve services for the public.'Dame Sally C DaviesDirector General of Research and DevelopmentDepartment of Health     To win and keep customers you have to do more than just meet their expectations - you have to surpass them. The Finishing Touch will show you how to make a good customer experience great by building up to an impressive finish that every customer will remember.  Using real-life examples, practical advice and tailored information for your industry at the end of each chapter, Tony Cram will show you how to make your customers feel positive about your business, bring them back to buy more and inspire them to promote your business to others. Deliver amazing service that will get your business noticed and make sure your customers come back from more     The Finishing Touchwill show you how to: Make an excellent first impression Manage customer expectations Build a trusting relationship with your customers Handle queues and bad news Make every customer feel valued Generate long-term interest through innovation Recover from mistakes Leave your customers wanting more so they come back time and time again.       About the author Tony Cram has presented on competitive marketing and innovation at conferences and company conventions around the world including Berlin, Buenos Aires, Budapest, Gothenburg, Istanbul, London, Paris and Warsaw.  As a Programme Director at Ashridge Business School - one of Europe's leading centres for Management Development - he designs and delivers executive development programmes on business strategy and market innovation.  His particular interest is in understanding customer value, developing brands and the dynamics of long-term business relationships. Tony Cram's previous books include - Customers that Count: How to build living relationships with your most valuable customers, Smarter Pricing: How to capture more value in your market and The Power of Relationship Marketing. …

Zustand: Gebraucht - Sehr gut. 1. Auflage. Broschiert 240 S. Sehr guter Zustand, ohne Namenseintrag Zustand: 2, Gebraucht - Sehr gut, Broschiert Pearson Ed 1. Auflage, 2010 240 S. , The Finishing Touch. How to build world-class customer service, Cram, Tony, 0273713019, BU400445.

Paperback. Zustand: new. Paperback. Concise, realistic and very readable, this book is packed with insightful thinking for service excellence" Alan Parker Chief Executive Officer Whitbread Group Brilliantly simple premise that a winning service approach lies in a rising upward trajectory culminating in a brilliant finish dissected into eight very practical steps that anyone can use. As the owner of a service brand myself, Ill be starting on Monday. Adam Morgan, Founder, eatbigfish 'Rich with practical, real life solutions'. Dean Finch Group Chief Executive National Express A thought provoking practical "drama" for anyone who is passionate about excelling at customer service and driving business performance.Mike Holliday-WilliamsManaging DirectorRSA UK Personal Insurance 'An excellent primer about how to improve services for the public.'Dame Sally C DaviesDirector General of Research and DevelopmentDepartment of Health To win and keep customers you have to do more than just meet their expectations - you have to surpass them. The Finishing Touch will show you how to make a good customer experience great by building up to an impressive finish that every customer will remember. Using real-life examples, practical advice and tailored information for your industry at the end of each chapter, Tony Cram will show you how to make your customers feel positive about your business, bring them back to buy more and inspire them to promote your business to others. Deliver amazing service that will get your business noticed and make sure your customers come back from more The Finishing Touchwill show you how to: Make an excellent first impression Manage customer expectations Build a trusting relationship with your customers Handle queues and bad news Make every customer feel valued Generate long-term interest through innovation Recover from mistakes Leave your customers wanting more so they come back time and time again. About the author Tony Cram has presented on competitive marketing and innovation at conferences and company conventions around the world including Berlin, Buenos Aires, Budapest, Gothenburg, Istanbul, London, Paris and Warsaw. As a Programme Director at Ashridge Business School - one of Europe's leading centres for Management Development - he designs and delivers executive development programmes on business strategy and market innovation. His particular interest is in understanding customer value, developing brands and the dynamics of long-term business relationships. Tony Cram's previous books include - Customers that Count: How to build living relationships with your most valuable customers, Smarter Pricing: How to capture more value in your market and The Power of Relationship Marketing. Concise, realistic and very readable, this book is packed with insightful thinking for service excellence" Alan Parker Chief Executive Officer Whitbread Group 'Brilliantly simple premise that a winning service a Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Paperback. Zustand: Brand New. 1st edition. 240 pages. 9.25x6.00x0.75 inches. In Stock.

Paperback. Zustand: new. Paperback. Concise, realistic and very readable, this book is packed with insightful thinking for service excellence" Alan Parker Chief Executive Officer Whitbread Group Brilliantly simple premise that a winning service approach lies in a rising upward trajectory culminating in a brilliant finish dissected into eight very practical steps that anyone can use. As the owner of a service brand myself, Ill be starting on Monday. Adam Morgan, Founder, eatbigfish 'Rich with practical, real life solutions'. Dean Finch Group Chief Executive National Express A thought provoking practical "drama" for anyone who is passionate about excelling at customer service and driving business performance.Mike Holliday-WilliamsManaging DirectorRSA UK Personal Insurance 'An excellent primer about how to improve services for the public.'Dame Sally C DaviesDirector General of Research and DevelopmentDepartment of Health To win and keep customers you have to do more than just meet their expectations - you have to surpass them. The Finishing Touch will show you how to make a good customer experience great by building up to an impressive finish that every customer will remember. Using real-life examples, practical advice and tailored information for your industry at the end of each chapter, Tony Cram will show you how to make your customers feel positive about your business, bring them back to buy more and inspire them to promote your business to others. Deliver amazing service that will get your business noticed and make sure your customers come back from more The Finishing Touchwill show you how to: Make an excellent first impression Manage customer expectations Build a trusting relationship with your customers Handle queues and bad news Make every customer feel valued Generate long-term interest through innovation Recover from mistakes Leave your customers wanting more so they come back time and time again. About the author Tony Cram has presented on competitive marketing and innovation at conferences and company conventions around the world including Berlin, Buenos Aires, Budapest, Gothenburg, Istanbul, London, Paris and Warsaw. As a Programme Director at Ashridge Business School - one of Europe's leading centres for Management Development - he designs and delivers executive development programmes on business strategy and market innovation. His particular interest is in understanding customer value, developing brands and the dynamics of long-term business relationships. Tony Cram's previous books include - Customers that Count: How to build living relationships with your most valuable customers, Smarter Pricing: How to capture more value in your market and The Power of Relationship Marketing. Concise, realistic and very readable, this book is packed with insightful thinking for service excellence" Alan Parker Chief Executive Officer Whitbread Group 'Brilliantly simple premise that a winn Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.…

Zustand: Sehr gut. Zustand: Sehr gut | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.

Paperback. Zustand: New. New .Ships From Multiple Locations. book.

Taschenbuch. Zustand: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Concise, realistic and very readable, this book is packed with insightful thinking for service excellence'Alan ParkerChief Executive OfficerWhitbread Group?Brilliantly simple premise ? that a winning service approach lies in a ?rising upward trajectory? culminating in a brilliant finish ? dissected into eight very practical steps that anyone can use. As the owner of a service brand myself, I?ll be starting on Monday.?Adam Morgan, Founder, eatbigfish'Rich with practical, real life solutions'. Dean Finch Group Chief Executive National Express?A thought provoking practical 'drama' for anyone who is passionate about excelling at customer service and driving business performance.?Mike Holliday-WilliamsManaging DirectorRSA UK Personal Insurance'An excellent primer about how to improve services for the public.'Dame Sally C DaviesDirector General of Research and DevelopmentDepartment of HealthTo win and keep customers you have to do more than just meet their expectations - you have to surpass them. The Finishing Touch will show you how to make a good customer experience great by building up to an impressive finish that every customer will remember. Using real-life examples, practical advice and tailored information for your industry at the end of each chapter, Tony Cram will show you how to make your customers feel positive about your business, bring them back to buy more and inspire them to promote your business to others.Deliver amazing service that will get your business noticed and make sure your customers come back from moreThe Finishing Touchwill show you how to:Make an excellent first impression Manage customer expectations Build a trusting relationship with your customers Handle queues and bad news Make every customer feel valued Generate long-term interest through innovation Recover from mistakes Leave your customers wanting more so they come back time and time again.About the authorTony Cram has presented on competitive marketing and innovation at conferences and company conventions around the world including Berlin, Buenos Aires, Budapest, Gothenburg, Istanbul, London, Paris and Warsaw. As a Programme Director at Ashridge Business School - one of Europe's leading centres for Management Development - he designs and delivers executive development programmes on business strategy and market innovation. His particular interest is in understanding customer value, developing brands and the dynamics of long-term business relationships. Tony Cram's previous books include - Customers that Count: How to build living relationships with your most valuable customers, Smarter Pricing: How to capture more value in your market and The Power of Relationship Marketing. 240 pp. Englisch.…

Taschenbuch. Zustand: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Concise, realistic and very readable, this book is packed with insightful thinking for service excellence'Alan ParkerChief Executive OfficerWhitbread Group?Brilliantly simple premise ? that a winning service approach lies in a ?rising upward trajectory? culminating in a brilliant finish ? dissected into eight very practical steps that anyone can use. As the owner of a service brand myself, I?ll be starting on Monday.?Adam Morgan, Founder, eatbigfish'Rich with practical, real life solutions'. Dean Finch Group Chief Executive National Express?A thought provoking practical 'drama' for anyone who is passionate about excelling at customer service and driving business performance.?Mike Holliday-WilliamsManaging DirectorRSA UK Personal Insurance'An excellent primer about how to improve services for the public.'Dame Sally C DaviesDirector General of Research and DevelopmentDepartment of HealthTo win and keep customers you have to do more than just meet their expectations - you have to surpass them. The Finishing Touch will show you how to make a good customer experience great by building up to an impressive finish that every customer will remember. Using real-life examples, practical advice and tailored information for your industry at the end of each chapter, Tony Cram will show you how to make your customers feel positive about your business, bring them back to buy more and inspire them to promote your business to others.Deliver amazing service that will get your business noticed and make sure your customers come back from moreThe Finishing Touchwill show you how to:Make an excellent first impression Manage customer expectations Build a trusting relationship with your customers Handle queues and bad news Make every customer feel valued Generate long-term interest through innovation Recover from mistakes Leave your customers wanting more so they come back time and time again.About the authorTony Cram has presented on competitive marketing and innovation at conferences and company conventions around the world including Berlin, Buenos Aires, Budapest, Gothenburg, Istanbul, London, Paris and Warsaw. As a Programme Director at Ashridge Business School - one of Europe's leading centres for Management Development - he designs and delivers executive development programmes on business strategy and market innovation. His particular interest is in understanding customer value, developing brands and the dynamics of long-term business relationships. Tony Cram's previous books include - Customers that Count: How to build living relationships with your most valuable customers, Smarter Pricing: How to capture more value in your market and The Power of Relationship Marketing.…

Zustand: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. &Uumlber den AutorrnrnTony Cram has presented on competitive marketing and innovation at conferences and company conventions around the world including Berlin, Buenos Aires, Budapest, Gothenburg, Istanbul, London, Paris and Warsaw. …

Taschenbuch. Zustand: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Concise, realistic and very readable, this book is packed with insightful thinking for service excellence'Alan ParkerChief Executive OfficerWhitbread Group?Brilliantly simple premise ? that a winning service approach lies in a ?rising upward trajectory? culminating in a brilliant finish ? dissected into eight very practical steps that anyone can use. As the owner of a service brand myself, I?ll be starting on Monday.?Adam Morgan, Founder, eatbigfish'Rich with practical, real life solutions'. Dean Finch Group Chief Executive National Express?A thought provoking practical 'drama' for anyone who is passionate about excelling at customer service and driving business performance.?Mike Holliday-WilliamsManaging DirectorRSA UK Personal Insurance'An excellent primer about how to improve services for the public.'Dame Sally C DaviesDirector General of Research and DevelopmentDepartment of HealthTo win and keep customers you have to do more than just meet their expectations - you have to surpass them. The Finishing Touch will show you how to make a good customer experience great by building up to an impressive finish that every customer will remember. Using real-life examples, practical advice and tailored information for your industry at the end of each chapter, Tony Cram will show you how to make your customers feel positive about your business, bring them back to buy more and inspire them to promote your business to others.Deliver amazing service that will get your business noticed and make sure your customers come back from moreThe Finishing Touchwill show you how to:Make an excellent first impression Manage customer expectations Build a trusting relationship with your customers Handle queues and bad news Make every customer feel valued Generate long-term interest through innovation Recover from mistakes Leave your customers wanting more so they come back time and time again.About the authorTony Cram has presented on competitive marketing and innovation at conferences and company conventions around the world including Berlin, Buenos Aires, Budapest, Gothenburg, Istanbul, London, Paris and Warsaw. As a Programme Director at Ashridge Business School - one of Europe's leading centres for Management Development - he designs and delivers executive development programmes on business strategy and market innovation. His particular interest is in understanding customer value, developing brands and the dynamics of long-term business relationships. Tony Cram's previous books include - Customers that Count: How to build living relationships with your most valuable customers, Smarter Pricing: How to capture more value in your market and The Power of Relationship Marketing.Financial Times Prent., St.-Martin-Straße 82, 81541 München 240 pp. Englisch.…

Taschenbuch. Zustand: Neu. Finishing Touch, The | Tony Cram | Taschenbuch | 240 S. | Englisch | 2024 | Pearson Business | EAN 9780273713012 | Verantwortliche Person für die EU: Pearson Studium im Verlag Pearson Benelux B.V. Zweigniederla, Sankt-Martin-Str. 82, 81541 München, buchhandel[at]pearson[dot]com | Anbieter: preigu Print on Demand. …