Isbn: 9780453006477 - the service edge: inside 101 companies that profit from customer care (32 Ergebnisse)

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

hardcover. Zustand: Good.

Zustand: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Zustand: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

hardcover. Zustand: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Hardcover. Zustand: Fair. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Hardback. Zustand: Very Good.

Zustand: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Zustand: Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

hardcover. Zustand: Very Good. Used - Very Good.

Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Zustand: very_good. The book is clean and shows minor shelf ware.

Hardcover. Zustand: Near Fine. Zustand des Schutzumschlags: Near Fine. First Edition, First Printing. Hard Cover. Near Fine/Near Fine. First Edition, First Printing. 8vo - over 7¾" - 9¾" tall. Original price of $19.95 printed on dust jacket front flap. Jacket and book have light sunning on top edge else fine. Book has no writing, marking or remainder mark. Not ex-library.…

Hardcover. Zustand: Fine. Zustand des Schutzumschlags: Very Good. First Edition. xviii, 584 pp. Light shelf-soiling to jacket. How America's 101 top service companies and organizations create, manage, and maintain their edge.

Hardcover. Zustand: Very Good. Zustand des Schutzumschlags: Very Good. Second Printing. Fading to cover edges. Tanning and some edgewear to DJ. Small price label on back of DJ.

Hardcover. Zustand: Very Good. First Edition. First edition with full number line. Hardback with dust jacket in good condition.

Hardback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Hardcover. Zustand: UsedVeryGood. Hardcover; light fading, light shelf wear to exterior; otherwise in very go od condition with clean text, firm binding. Dust jacket, fading and shelf w ear.

Hardcover. Zustand: Very Good. Zustand des Schutzumschlags: Very Good. B002715; 584 pages; 584 pp hardcover, good contents & dustjacket, some wear & fading, A484.

Hardcover. Zustand: Good+. No Dust Jacket. First Edition; First Printing. 20 X 20 X 20 inches; 584 pages; Ex-Library copy with usual identifiers. No writing on text pages or major defects.; - We offer free returns for any reason and respond promptly to all inquiries. Your order will be packaged with care and ship on the same or next business day. Buy with confidence.…

Hardcover. Zustand: Good. Prompt Shipment, shipped in Boxes, Tracking PROVIDED2nd printing. Good some ink marks in text and bottom edge, else good in good dust jacket. *.

Zustand: new.

Zustand: good, good. First Printing. 24 cm, 584, business card taped in, ink notation on flyleaf, minor crinkling of flyleaf and paperclip impression. Foreword by Tom Peters.

Hardback. Zustand: As New. Zustand des Schutzumschlags: As New. 1st edition. The Service Edge published by New American Library, Garden City, NY, 1989. 1st Edition 1st Printing. Hardbound. Paper DJ. Size 8vo (up to 9-1/2'' tall). Condition: As New in As New DJ. DJ price clipped. 584 Pgs. ISBN 0453006477. LCCN 88-28869. 101 Companies That Profit From Customer Care. By Ron Zemke with Dick Schaaf. Foreword by Tom Peters. Description text copyright 2000 BooksForComfort. Item ID 1930. book.…