Isbn: 9780471584964 - the nordstrom way: the inside story of america's #1 customer service company: the inside story of america's number 1 customer service company (27 Ergebnisse)

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

hardcover. Zustand: Good.

Hardcover. Zustand: Good.

Zustand: Very Good. Very Good condition. Very Good dust jacket. Owner's name on inside.

Hardback. Zustand: Good. Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." -- David D. Glass President and Chief Executive Officer Wal--Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." -- J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." -- Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies "Nordstrom's business is built on one--to--one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" -- Donna Karan Designer and Chief Executive Officer Donna Karan Company.…

Hardback. Zustand: Very Good. Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." -- David D. Glass President and Chief Executive Officer Wal--Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." -- J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." -- Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies "Nordstrom's business is built on one--to--one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" -- Donna Karan Designer and Chief Executive Officer Donna Karan Company.…

Hardcover. Zustand: Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Zustand: acceptable. Fairly worn, but readable and intact. If applicable: Dust jacket, disc or access code may not be included.

Zustand: Very Good. Signed Copy . Good dust jacket. Signed by both authors on title page.

Zustand: Very Good. Very Good condition. Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Zustand: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Zustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: good.

Hardcover. Zustand: Very Good. The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.…

Zustand: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Hardcover. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. …

Hardcover. Hard Cover. As New/As New. 3rd Printing. Signed by Author Robert Spector. 8vo - over 7¾" - 9¾" tall. Signed by Author.

Hardcover. Zustand: Fine. Zustand des Schutzumschlags: Near Fine. 1st Edition. DJ: near fine dustjacket, finish beginning to dull BOOK: fine to as new hback minus gift inscription to prev owner on fep -LW.

Hard Cover. Zustand: Good. Zustand des Schutzumschlags: Good. Jacket and boards have light wear. Pages are clean & text is free from markings. All pages secure in binding. Size: 8vo - 7¾" - 9¾" Tall.

Hardcover. Zustand: Good. Hardback with dust jacket in good condition.

FN--HB, blue cloth; DJ-FN, small wrinkle along top; one corner of DJ is folded; index.

Hardcover. Zustand: Very Good. Zustand des Schutzumschlags: Very Good. First Edition Second Printing. Clean tight and square. No markings. Flat signed by author on title page.

Hardcover. Zustand: Fine. Leichte Gebrauchsspuren; Leichte Verformung / umgeknickte Seiten; Leichte Verschmutzung / Farbtonveränderung. Coauthored by top Nordstrom salesman Patrick McCarthy and based on veteran journalist Robert Spector's exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, The Nordstrom Way offers the first inside, uncensored book about this much admired - and much feared - retail powerhouse. Working at Nordstrom is not for everyone. The authors describe a hotly competitive "Darwinian" culture where 35,000 employees are given freedom to either think and act like entrepreneurs or pass into extinction. In the course of their analysis, the authors isolate practical lessons that readers can apply to both their professional and personal lives, including becoming "other-centered" rather than "self-centered, " valuing the nobility of service, finding and bonding with customers, serving and keeping those customers, and giving frontline people the freedom to make decisions. …

Hardcover. Zustand: Fine. 4th Printing. Wiley 1995 4th Printing Fine/ Blue leather-like boards with gilded spine lettering. Tight bright pages. x+244+2 pages with index. 1.1 Pounds. Size: 8 5/8 x 5 3/4 x 7/8 inches.

hardcover. Zustand: New. In shrink wrap. Looks like an interesting title.