introduction call center customer (5 Ergebnisse)

Soft cover. Zustand: New. Language:Chinese.Author:ZHAO XI.Binding:Soft cover.Publisher:Tsinghua University Press Pub. Date :2010-02-01.

paperback. Zustand: New. Language:Chinese.Paperback. Pub Date: 2023-03 Pages: 400 Publisher: Tsinghua University Press Introduction to Customer Service and Call Center Practice (5th Edition) interprets customer care and management under the tide of digitalization from the perspective of digital transformation. It is based on the two major themes of reasoning and technology and summarizes the experience of China. It is a practical reading that meets actual work needs and answers work questions. The book is divided int.

paperback. Zustand: New. Language:Chinese.Pages Number: 22379 Publisher: Tsinghua University Press Pub. Date :2006-10. The main book content and features include the following aspects. First. from the basic concept of customer service and basic concepts about. in terms of concept. strategy. the processes. methods. and finally implement the tool. From radical reform of the angle correction in the past some of the vague or erroneous concepts lay the foundation for the correct practice. Second. the combined work of empl.

paperback. Zustand: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date :2013-09-01 Pages: 225 Language: Chinese Publisher: Tsinghua University Press Customer Management is the rise in the service economy of a modern management philosophy . its core idea is to corporate customers ( end customers . distributors and partners ) as the most important corporate assets . through in-depth customer analysis and improve customer service to meet customers' individual needs . enhance customer satisfaction and loyalty . thereby ensuring customer lifetime .Four Satisfaction guaranteed,or money back.

paperback. Zustand: New. Pub Date :2006-10-01 Pages: 379 Publisher: Tsinghua University Press. the book is one of the earliest series prepared by the Ministry of Information Industry customers world organizations engaged in research in the field of customer service; customers the world body is also domestic customers the initiator of care concept. The book sets the Author many years of experience of the theory and practice. is currently on the market only an expertise in the field of customer service combined with th.