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Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardcover. Zustand: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardcover. Zustand: Very Good. 1st Edition. Very Good hardcover 1555427073. Pice cut from dust cover.

Paperback. Zustand: Good. Unfinished Business illuminates the challenges in overcoming the current inequities in public education. Fifty years after Brown v.

Paperback. Zustand: Good. The Daily Disciplines of Leadership is a comprehensive and down-to-earth manual for school leaders that addresses the daunting challenges that today's principals, superintendents, and teacher-leaders face on a daily basis. Written by Douglas Reeves-- a leading authority on academic standards, performance assessment, and accountability-- the information in this book is based on his extensive experience working with educators, administrators, and school board members from across the country and internationally. Reeves discusses the basic purpose of leadership, presents four key leadership archetypes, and offers practical recommendations for action. Covering a wide range of topics-- from accountability systems to personal communications-- this book will serve as the 'go to' resource for novice and seasoned school leaders alike.…

Hardback. Zustand: Very Good. Develop standard-setting customer service Based on the best-selling book Fabled Service by Betsy Sanders This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Create great service that gets customers talking.…

Hardback. Zustand: Good. Creating civic will by engaging citizens on the toughest public problems helps break legislative and bureaucratic gridlock and restores trust in public institutions. This book shows you how to do it. ----The Honorable Federico Pena, U.S.

Paperback. Zustand: Very Good.

Hardback. Zustand: Fair. Creating civic will by engaging citizens on the toughest public problems helps break legislative and bureaucratic gridlock and restores trust in public institutions. This book shows you how to do it. ----The Honorable Federico Pena, U.S.

Hardback. Zustand: Very Good. Five practical steps to enhance organization effectiveness on a global scale Bridging Organization Design and Performance is a handbook for leaders looking to enhance the success of their organizations and themselves. Companies that compete globally require organizational operating models as robust as their strategies.…

Paperback. Zustand: Good. With step-by-step advice, practical insights, real-life examples and stories from the author's experience, this work aims to empower parents and teachers to cultivate children's self-esteem, achievement and motivation.

Hardback. Zustand: Very Good. Creating civic will by engaging citizens on the toughest public problems helps break legislative and bureaucratic gridlock and restores trust in public institutions. This book shows you how to do it. ----The Honorable Federico Pena, U.S.

Paperback. Zustand: Good.

Paperback. Zustand: Very Good. With step-by-step advice, practical insights, real-life examples and stories from the author's experience, this work aims to empower parents and teachers to cultivate children's self-esteem, achievement and motivation.

Hardback. Zustand: Good. Leadership is often a risky, lonely role possessing nearly unbearable lows and fleeting highs. Despite this emotionally and intellectually draining roller coaster, a handful of leaders deliver stunning results, with great consistency. They push past current leadership trends in order to achieve the most extremely challenging goals.…

Hardback. Zustand: Very Good. Leadership is often a risky, lonely role possessing nearly unbearable lows and fleeting highs. Despite this emotionally and intellectually draining roller coaster, a handful of leaders deliver stunning results, with great consistency. They push past current leadership trends in order to achieve the most extremely challenging goals.…

Hardback. Zustand: Very Good. Takes needs assessment out of the realm of theory and good intentions, and shows us when, why, and especially how it can be done? Filled with useful insights and practical examples. -Clifford Baden, director, Programs in Professional Education, Harvard University.

Hardback. Zustand: Good. Develop standard-setting customer service Based on the best-selling book Fabled Service by Betsy Sanders This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Create great service that gets customers talking.…

Hardback. Zustand: Very Good. Competency development is one of the hottest topics in the HR profession. Still there is much confusion among managers about what a competency is and how to use it effectively. Here, author Paul Green draws on twenty--five years of training, consulting, and employee assessment experience to establish a behavioral language that describes, guides, and links actions at work. This is the foundation for developing clearly defined competencies that help executives, managers, and HR professionals communicate performance goals through every step of the HR process----including interviewing, appraisal, coaching, and training--in ways that directly support an organization's mission, vision, and values.…

Paperback. Zustand: Very Good. The Daily Disciplines of Leadership is a comprehensive and down-to-earth manual for school leaders that addresses the daunting challenges that today's principals, superintendents, and teacher-leaders face on a daily basis. Written by Douglas Reeves-- a leading authority on academic standards, performance assessment, and accountability-- the information in this book is based on his extensive experience working with educators, administrators, and school board members from across the country and internationally. Reeves discusses the basic purpose of leadership, presents four key leadership archetypes, and offers practical recommendations for action. Covering a wide range of topics-- from accountability systems to personal communications-- this book will serve as the 'go to' resource for novice and seasoned school leaders alike.…

Hardback. Zustand: Good.

Paperback. Zustand: Fair.

Hardback. Zustand: Good. Do You Believe?New York City. On cold October day, twenty-six-year-old Victoria writes a letter to Santa Claus, nothing unusual, something she did from a young age. All she wants from life is a little mystery to break her everyday routine-and she didn't have to wait long for her wish to come true. After a fantastic ice-skating dance with her mysterious Flash on Columbus Day, Victoria receives an invite to her cousin's wedding in Italy. But when her flight to Europe takes the wrong turn-one can only dream of-Victoria will find herself with a responsibility upon her shoulders that will not only test her relationship with family and friends but will also change her life. How can she find a man who disappeared twenty years ago, start a new relationship, and show that people are still good-all without revealing the existence of the Winter Lands to her loved ones? How can she prove that the Christmas spirit is very much alive and more significant than the material aspect of the holiday? But above all, how can she explain a talking bear. Clark, Bradley (illustrator).…

Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Good. Designed around a series of "letters", or essays, which can be read alone or together, this text is aimed at helping teachers think more broadly and authoritatively on matters of education.

Paperback. Zustand: Very Good. Designed around a series of "letters", or essays, which can be read alone or together, this text is aimed at helping teachers think more broadly and authoritatively on matters of education.

Paperback. Zustand: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.