it governance publishing ely (46 Ergebnisse)

Paperback. Zustand: new. Paperback. An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs.Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations artificial intelligence and platforms and tools. The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: Very Good. An introductory guide to information risk management auditing, giving an interesting and useful insight into the risks and controls/mitigations that you may encounter when performing or managing an audit of information risk. Case studies and chapter summaries impart expert guidance to provide the best grounding in information risk available for risk managers and non-specialists alike. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Zustand: new. Paperback. ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:Provides definitions of the key terms and concepts used in ITIL 4;Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; andExplains the key figures and diagrams in the ITIL syllabus.This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus, including:Replacing change control with change enablement throughout;The removal of IT from the definition of a change; andUpdating definitions for customer, sponsor and user.Start preparing for your ITIL Foundation exam order your copy today.ITIL is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. ITIL Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: new. Paperback. Provides an overview of basic information security practices that will enable your security team to better engage with their peers to address the threats facing the organisation as a whole. Provides an overview of basic information security practices that will enable your security team to better engage with their peers to address the threats facing the organisation as a whole. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: new. Paperback. Securing Cloud Services A pragmatic guide gives an overview of security architecture processes and explains how they may be used to derive an appropriate set of security controls to manage the risks associated with working in the Cloud. The book:Introduces the concepts of Cloud computing and the associated security threats;Explains key security architectures and how they can be applied to Cloud services; andCovers security considerations for the different Cloud service models: IaaS (Infrastructure as a Service), PaaS (Platform as a Service), SaaS (Software as a Service) and FaaS (Function as a Service).Cloud computing represents a major change to the IT services landscape, but it also introduces changes to the risk landscape, which need to be understood and addressed. The flexibility of Cloud computing does not come without compromise or risk.Security remains a major concern for CIOs (chief information officers) considering a move to Cloud-based services. This book gives organisations pragmatic guidance on how to achieve consistent and cohesive security across their IT services regardless of whether those services are hosted on-premises, on Cloud services or using a combination of both.This guidance in Securing Cloud Services A pragmatic guide is provided through the application of a Security Reference Model to the different Cloud delivery models IaaS, PaaS and SaaS and also considers the changes in approach required to work securely with the newer FaaS model.Part 1 introduces the concepts embodied within Cloud computing, describes the associated security threats and lists some of the leading industry initiatives dedicated to improving the security of Cloud services.Part 2 introduces security architecture concepts and a conceptual Security Reference Model. This model is then applied to the different Cloud service models to show how the conceptual security services within the reference model can be delivered for each Cloud service model.This book will help organisations looking to implement Cloud services aimed at the enterprise such as Amazon Web Services, Microsoft Azure, Google Cloud Platform and Salesforce and to do so in a risk-managed manner.It is aimed at business decision makers, senior IT stakeholders, enterprise architects, information security professionals.Manage the risks associated with Cloud computing buy this book today! Securing Cloud Services A pragmatic guide gives an overview of security architecture processes and explains how they may be used to derive an appropriate set of security controls to manage the risks associated with working in the Cloud.Manage the risks associated with Cloud computing buy this book today! Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: Very Good. ITIL Lifecycle Essentialscovers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a comprehensive overview of the key elements, concepts and terminology used in the ITIL service lifecycle. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Zustand: new. Paperback. An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs.Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations artificial intelligence and platforms and tools. The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.

Paperback. Zustand: new. Paperback. Provides an overview of basic information security practices that will enable your security team to better engage with their peers to address the threats facing the organisation as a whole. Provides an overview of basic information security practices that will enable your security team to better engage with their peers to address the threats facing the organisation as a whole. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.

Paperback. Zustand: new. Paperback. Securing Cloud Services A pragmatic guide gives an overview of security architecture processes and explains how they may be used to derive an appropriate set of security controls to manage the risks associated with working in the Cloud. The book:Introduces the concepts of Cloud computing and the associated security threats;Explains key security architectures and how they can be applied to Cloud services; andCovers security considerations for the different Cloud service models: IaaS (Infrastructure as a Service), PaaS (Platform as a Service), SaaS (Software as a Service) and FaaS (Function as a Service).Cloud computing represents a major change to the IT services landscape, but it also introduces changes to the risk landscape, which need to be understood and addressed. The flexibility of Cloud computing does not come without compromise or risk.Security remains a major concern for CIOs (chief information officers) considering a move to Cloud-based services. This book gives organisations pragmatic guidance on how to achieve consistent and cohesive security across their IT services regardless of whether those services are hosted on-premises, on Cloud services or using a combination of both.This guidance in Securing Cloud Services A pragmatic guide is provided through the application of a Security Reference Model to the different Cloud delivery models IaaS, PaaS and SaaS and also considers the changes in approach required to work securely with the newer FaaS model.Part 1 introduces the concepts embodied within Cloud computing, describes the associated security threats and lists some of the leading industry initiatives dedicated to improving the security of Cloud services.Part 2 introduces security architecture concepts and a conceptual Security Reference Model. This model is then applied to the different Cloud service models to show how the conceptual security services within the reference model can be delivered for each Cloud service model.This book will help organisations looking to implement Cloud services aimed at the enterprise such as Amazon Web Services, Microsoft Azure, Google Cloud Platform and Salesforce and to do so in a risk-managed manner.It is aimed at business decision makers, senior IT stakeholders, enterprise architects, information security professionals.Manage the risks associated with Cloud computing buy this book today! Securing Cloud Services A pragmatic guide gives an overview of security architecture processes and explains how they may be used to derive an appropriate set of security controls to manage the risks associated with working in the Cloud.Manage the risks associated with Cloud computing buy this book today! Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.

Paperback. Zustand: new. Paperback. Security controls fail when they conflict with how people actually think and work. The Psychology of Information Security tackles this problem head-on, showing how to design security that aligns with human behaviour rather than fighting it. Drawing on behavioural science, psychology, economics and real-world security practice, this book explains why well-intentioned controls are often bypassed and how to replace them with solutions that fit real work. It provides clear frameworks, practical examples and actionable recommendations for driving lasting behavioural change, improving compliance and reducing risk without increasing friction. Written for security leaders, practitioners and risk professionals, the book reframes people not as the weakest link, but as essential defenders. Socio-technical, people-centred and relentlessly practical, it is a playbook for building security programmes that actually work. Leron approaches the subject from a psychological angle and will be appealing to both those of a non-technical and a technical backgroundDr David King, Visiting Fellow of Kellogg College, University of OxfordThis book cuts to the heart of many of the challenges in risk management, providing tips, frameworks and guidance that can be implemented straight away. This is a book full of very practical takeaways. Thom Langford, CTO (EMEA), Rapid7 Based on real world examples this book provides valuable insights into the relationship of information security, compliance, business economics and decision theory. Drawing on interdisciplinary studies, commentary from the field and his own research, Leron gives the reader the necessary background and practical tools to drive improvements in their own information security program.Daniel Schatz, CISO, QIAGEN Security fails when it ignores human behaviour. This practical guide shows how to design people-centred security controls that work with human nature, combining behavioural science with real-world insight to drive lasting, effective security. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: new. Paperback. Take the complexity out of privacy management with this guide to ISO 27701:2025 the go-to resource for anyone who needs a fast, reliable understanding of privacy information management.The book explains how the 2025 revision separates ISO/IEC 27701 from ISO/IEC 27001, giving privacy professionals a dedicated framework to manage personal data effectively and prove compliance.Written in a clear, no-nonsense style, it helps you:Understand what privacy information management really means.Build or enhance a PIMS aligned with ISO/IEC 27701:2025.Identify the key investment areas for a business-focused approach.Show customers, partners and regulators your commitment to privacy and trust.Whether youre new to privacy management or preparing your organisation for certification, this compact guide provides the clarity and confidence you need. Its ideal at every stage of your journey - from making the business case and launching a project to raising awareness and training your teams. Practical, authoritative and accessible.This ISO/IEC 27701:2025 book turns a complex standard into a clear roadmap for improving privacy information management. Perfect for:Privacy and compliance professionalsProject managers and information security teamsOrganisations preparing for or maintaining ISO/IEC 27701 certification Your essential companion to implementing and improving a PIMS buy today! A concise, accessible guide to understanding and improving your organisations privacy management using ISO 27701:2025. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: new. Paperback. Effective cyber resilience requires a culture of preparedness that considers risk management and recovery planning to be at least as important as cyber defences.This book discusses:What cyber resilience is;How an organisation can achieve cyber resilience;How a cyber resilience strategy can be implemented, with a focus on ISO 27001 and ISO 22301; andThe certification and auditing process for standards such as ISO 27001 and ISO 22301.This book will explore the core principles of cyber resilience and explain how you can use ISO 27001 and ISO 22301 to implement a cyber resilience programme in your organisation. By the end of the book, you will understand how to implement both standards and combine them to form an effective, integrated system that will both enhance cyber security and ensure your organisation can respond effectively to a cyber attack or disruption. This guide will help organisations develop a strategy for cyber resilience. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: new. Paperback. Organisations must deal with AI implementation in a practical and sensible way. They need to understand the risks and opportunities AI presents, and manage these in a way that ensures the organisation delivers on its objectives while embracing the change to its best advantage.The aim of this guide: to give order to the chaos of AI that is being unleashed on the world.The book discusses: How to build a risk-aware AI strategy;Relevant standards and guidance such as ISO 42001, ISO 27001 and NIST;The importance of an artificial intelligence management system (AIMS); andThe future of AI and risk management As AI systems increasingly influence decision-making across industries, new risks such as algorithmic bias, loss of privacy, lack of transparency and unintended consequences become significant.This guide will help you to understand how to mitigate AI risk and embrace the opportunities that AI brings to an organisation by implementing an AIMS. The aim of this guide: to give order to the chaos of AI that is being unleashed on the world. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: new. Paperback. A portion of the proceeds from every purchase of the book will be donated to Bowel Cancer UK (reg. Charity no: 1071038).David, also known as Dar, was a 47-year-old male cancer patient who thought he had a bothersome tummy ache. That tummy ache turned out to be colorectal cancer. This book documents his journey from feeling poorly to going to the GP and ultimately learning that he has descending colon cancer.And all the SH!T that brings with it.David started writing diary entries as a form of journalling. At the time, he was awaiting his diagnosis, and initially, it served as a simple yet powerful tool to help him navigate his overwhelming emotions. Putting his thoughts on paper became a sanctuary where he could express his fears and hopes freely, supporting his mental health during a time when he felt completely out of control.As David progressed through his experiences, he reflected on how the intimate journalling practice profoundly impacted his well-being. It helped him articulate feelings he had previously struggled to express, fostering a crucial connection to himself during that tumultuous period.Now, he shares these diaries with you, dear reader, in the hope that it provides support and perspective to those facing similar challenges or those supporting someone who is.This book is a resource for everyone whether you are facing cancer or supporting a loved one on their journey. We sincerely hope that within these pages, you will find insights, comfort and understanding about this complex disease and its often overwhelming impact on our lives.Each shared story and lesson learned can be a beacon of hope and support during an incredibly challenging time. A heartfelt account of bowel cancer diagnosis and the road to recovery. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: new. Paperback. Software Life Cycle Management Standards details each part of ISO/IEC 19770 and shows you how to apply it to your business. David Wright calls on his vast experience to explain how the Standard applies to the entire software life cycle, not just the software asset management aspects. His informative guide gives up-to-date information using practical examples, clear diagrams and entertaining anecdotes. This book will help you apply ISO/IEC 19770 to your business and enjoy the rewards it offers. David Wright calls on his vast experience to explain how the Standard applies to the whole of the software life cycle, not just the software asset management aspects. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: new. Paperback. ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework ITIL 4 has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisations wider business strategy.ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.The book offers practical tips based on the authors extensive experience for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.This second edition has been updated to align with amendments to the ITIL 4 Foundation syllabus, including:Replacing change control with change enablement throughout;The removal of IT from the definition of a change; andUpdating definitions for customer, sponsor and user.A perfect companion before, during and after your ITIL exam buy your copy today.ITIL is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: new. Paperback. Following the success of the first edition, this book has been re-released to reflect the ISO/IEC 27001:2022 and ISO/IEC 27002:2022 updates. Ideal for information security managers, auditors, consultants and organisations preparing for ISO 27001:2022 certification, this book will help readers understand the requirements of an ISMS (information security management system) based on ISO 27001:2022. Similarly, for anyone involved in internal or external audits, the book includes the definitive requirements that auditors must address when certifying organisations to ISO 27001:2022. The auditing guidance covers what evidence an auditor should look for to satisfy themselves that the requirement has been met. This guidance is useful for internal auditors and consultants, as well as information security managers and lead implementers as a means of confirming that their implementation and evidence to support it will be sufficient to pass an audit. This guide is intended to be used by those involved in: Designing, implementing and/or maintaining an ISMS;Preparing for ISMS audits and assessments; orUndertaking both internal and third-party ISMS audits and assessments. Ideal for information security managers, auditors, consultants and organisations preparing for ISO 27001:2022 certification. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: new. Paperback. ITIL 4 Create, Deliver and SupportIf youve achieved your ITIL 4 Foundation certificate, youre probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services a must-have skillset practitioners should seek beyond Foundation level.The majority of this book is based on the official AXELOS ITIL 4: Create, Deliver and Support publication and the associated Create, Deliver and Support Managing Professional syllabus. It provides students with the information they need to pass the Create, Deliver and Support exam, and help them become a successful practitioner.Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional (MP) students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.The guide focuses on:Service value system key concepts and challenges;Using a shift-left approach;Planning and managing resources in the service value system;The use and value of technology across the service value system;ITIL practices and value streams for new services and user support;How to create, deliver and support services; andExam preparation.A useful tool throughout your careerIn addition to being an essential study aid, the author a seasoned ITSM professional also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come long after youve passed your exam.The essential link between your ITIL qualification and the real world buy this book today!ITIL is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.Part of Claire Agutters ITIL 4 Series. For more information about the other books in the series, visit: An excellent supplement to any ITIL 4 Create, Deliver and Support training courseITIL 4 Create, Deliver and Support (CDS) Your companion to the ITIL 4 Managing Professional CDS certification is a study guide designed to help students pass the ITIL 4 Create, Deliver and Support module. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: new. Paperback. This guide contains everything you need to know to pass the ITIL 4 Strategic Leader Digital and IT Strategy certificate, plus more.It covers practices and concepts that are not addressed as part of the DITS syllabus, making it ideal for newly qualified practitioners.The target audience for the DITS training and associated certification is different to some of the other ITIL training courses. The material is specifically aimed at:IT and business directors;Department heads;C-suite professionals;Leaders who are involved in digital change; andConsultants who are working with organisations that are digitally transforming.So, if youre not in a senior role, does that mean this content isnt for you? Absolutely not! Perhaps you aspire to a more senior role, in which case youll gain valuable knowledge.Ideal for self-study candidates and training participants, this guide will prove a helpful companion and a practical aid for their professional development.The majority of this book is based on the official ITIL 4: Digital and IT Strategic Leader publication and the associated DITS syllabus. It provides students with the information they need to pass the DITS exam and help them become a successful practitioner.ITIL is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. This guide contains everything you need to know to pass the ITIL 4: Strategic Leader Digital and IT Strategy certificate, plus more. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: new. Paperback. PRINCE2 is one of the worlds most widely used project management methods but its often seen as complex, theoretical or difficult to apply in practice. This book changes that. Drawing on more than 25 years of real-world experience, Susan Tuttle brings PRINCE2 to life through clear explanations, plain English and relatable stories. No jargon, no unnecessary theory just practical insight into how PRINCE2 works in action, and how it can be tailored to suit any project or environment. Each chapter explains what PRINCE2 says, what it really means and how it plays out in real situations including when its applied badly, and why that matters. Whether youre new to PRINCE2, studying for certification or looking to apply the method more effectively, this book will help you turn best practice into practical results. Whether youre new to PRINCE2, studying for certification or looking to apply the method more effectively, this book will help you turn best practice into practical results. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Zustand: new. Paperback. Take the complexity out of privacy management with this guide to ISO 27701:2025 the go-to resource for anyone who needs a fast, reliable understanding of privacy information management.The book explains how the 2025 revision separates ISO/IEC 27701 from ISO/IEC 27001, giving privacy professionals a dedicated framework to manage personal data effectively and prove compliance.Written in a clear, no-nonsense style, it helps you:Understand what privacy information management really means.Build or enhance a PIMS aligned with ISO/IEC 27701:2025.Identify the key investment areas for a business-focused approach.Show customers, partners and regulators your commitment to privacy and trust.Whether youre new to privacy management or preparing your organisation for certification, this compact guide provides the clarity and confidence you need. Its ideal at every stage of your journey - from making the business case and launching a project to raising awareness and training your teams. Practical, authoritative and accessible.This ISO/IEC 27701:2025 book turns a complex standard into a clear roadmap for improving privacy information management. Perfect for:Privacy and compliance professionalsProject managers and information security teamsOrganisations preparing for or maintaining ISO/IEC 27701 certification Your essential companion to implementing and improving a PIMS buy today! A concise, accessible guide to understanding and improving your organisations privacy management using ISO 27701:2025. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Zustand: new. Paperback. A portion of the proceeds from every purchase of the book will be donated to Bowel Cancer UK (reg. Charity no: 1071038).David, also known as Dar, was a 47-year-old male cancer patient who thought he had a bothersome tummy ache. That tummy ache turned out to be colorectal cancer. This book documents his journey from feeling poorly to going to the GP and ultimately learning that he has descending colon cancer.And all the SH!T that brings with it.David started writing diary entries as a form of journalling. At the time, he was awaiting his diagnosis, and initially, it served as a simple yet powerful tool to help him navigate his overwhelming emotions. Putting his thoughts on paper became a sanctuary where he could express his fears and hopes freely, supporting his mental health during a time when he felt completely out of control.As David progressed through his experiences, he reflected on how the intimate journalling practice profoundly impacted his well-being. It helped him articulate feelings he had previously struggled to express, fostering a crucial connection to himself during that tumultuous period.Now, he shares these diaries with you, dear reader, in the hope that it provides support and perspective to those facing similar challenges or those supporting someone who is.This book is a resource for everyone whether you are facing cancer or supporting a loved one on their journey. We sincerely hope that within these pages, you will find insights, comfort and understanding about this complex disease and its often overwhelming impact on our lives.Each shared story and lesson learned can be a beacon of hope and support during an incredibly challenging time. A heartfelt account of bowel cancer diagnosis and the road to recovery. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.

Paperback. Zustand: new. Paperback. Take the complexity out of privacy management with this guide to ISO 27701:2025 the go-to resource for anyone who needs a fast, reliable understanding of privacy information management.The book explains how the 2025 revision separates ISO/IEC 27701 from ISO/IEC 27001, giving privacy professionals a dedicated framework to manage personal data effectively and prove compliance.Written in a clear, no-nonsense style, it helps you:Understand what privacy information management really means.Build or enhance a PIMS aligned with ISO/IEC 27701:2025.Identify the key investment areas for a business-focused approach.Show customers, partners and regulators your commitment to privacy and trust.Whether youre new to privacy management or preparing your organisation for certification, this compact guide provides the clarity and confidence you need. Its ideal at every stage of your journey - from making the business case and launching a project to raising awareness and training your teams. Practical, authoritative and accessible.This ISO/IEC 27701:2025 book turns a complex standard into a clear roadmap for improving privacy information management. Perfect for:Privacy and compliance professionalsProject managers and information security teamsOrganisations preparing for or maintaining ISO/IEC 27701 certification Your essential companion to implementing and improving a PIMS buy today! A concise, accessible guide to understanding and improving your organisations privacy management using ISO 27701:2025. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.

Paperback. Zustand: new. Paperback. Security controls fail when they conflict with how people actually think and work. The Psychology of Information Security tackles this problem head-on, showing how to design security that aligns with human behaviour rather than fighting it. Drawing on behavioural science, psychology, economics and real-world security practice, this book explains why well-intentioned controls are often bypassed and how to replace them with solutions that fit real work. It provides clear frameworks, practical examples and actionable recommendations for driving lasting behavioural change, improving compliance and reducing risk without increasing friction. Written for security leaders, practitioners and risk professionals, the book reframes people not as the weakest link, but as essential defenders. Socio-technical, people-centred and relentlessly practical, it is a playbook for building security programmes that actually work. Leron approaches the subject from a psychological angle and will be appealing to both those of a non-technical and a technical backgroundDr David King, Visiting Fellow of Kellogg College, University of OxfordThis book cuts to the heart of many of the challenges in risk management, providing tips, frameworks and guidance that can be implemented straight away. This is a book full of very practical takeaways. Thom Langford, CTO (EMEA), Rapid7 Based on real world examples this book provides valuable insights into the relationship of information security, compliance, business economics and decision theory. Drawing on interdisciplinary studies, commentary from the field and his own research, Leron gives the reader the necessary background and practical tools to drive improvements in their own information security program.Daniel Schatz, CISO, QIAGEN Security fails when it ignores human behaviour. This practical guide shows how to design people-centred security controls that work with human nature, combining behavioural science with real-world insight to drive lasting, effective security. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.

Paperback. Zustand: new. Paperback. Security controls fail when they conflict with how people actually think and work. The Psychology of Information Security tackles this problem head-on, showing how to design security that aligns with human behaviour rather than fighting it. Drawing on behavioural science, psychology, economics and real-world security practice, this book explains why well-intentioned controls are often bypassed and how to replace them with solutions that fit real work. It provides clear frameworks, practical examples and actionable recommendations for driving lasting behavioural change, improving compliance and reducing risk without increasing friction. Written for security leaders, practitioners and risk professionals, the book reframes people not as the weakest link, but as essential defenders. Socio-technical, people-centred and relentlessly practical, it is a playbook for building security programmes that actually work. Leron approaches the subject from a psychological angle and will be appealing to both those of a non-technical and a technical backgroundDr David King, Visiting Fellow of Kellogg College, University of OxfordThis book cuts to the heart of many of the challenges in risk management, providing tips, frameworks and guidance that can be implemented straight away. This is a book full of very practical takeaways. Thom Langford, CTO (EMEA), Rapid7 Based on real world examples this book provides valuable insights into the relationship of information security, compliance, business economics and decision theory. Drawing on interdisciplinary studies, commentary from the field and his own research, Leron gives the reader the necessary background and practical tools to drive improvements in their own information security program.Daniel Schatz, CISO, QIAGEN Security fails when it ignores human behaviour. This practical guide shows how to design people-centred security controls that work with human nature, combining behavioural science with real-world insight to drive lasting, effective security. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Zustand: new. Paperback. This book provides a practical approach to creating a culture where hybrid working encourages effective performance and getting the best out of people in a hybrid environment. It also offers tips on how to make the most of hybrid working whether you are a manager or a team member.Benefits of hybrid working include: Less time commuting, saving money;Better worklife balance, for example more time with the family, the ability to better manage childcare arrangements, more time to exercise, more time to attend appointments and do chores while being able to make up the time elsewhere; andIncreased well-being by having more autonomy and avoiding the stress and burnout of travelling to an office five days a week.The move to hybrid working as standard industry practice will continue to be driven by employees need for flexibility. This is now a non-negotiable factor for many, especially younger people.This book will discuss:The benefits of hybrid working The challenges of hybrid workingTechnology as an enabler for hybrid workingTop tips for managing hybrid teams Tips for individuals working in a hybrid settingThe future of hybrid working From the pandemic onwards, there has been a growing trend for people to work in hybrid settings. This new way of working presents both benefits and issues for managers and team members alike. In this book, you will learn the best way to ensure hybrid working is a success. Understand how to successfully implement a hybrid working model in your organisation. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Zustand: new. Paperback. ISO 27001/ISO 27002 A guide to information security management systemsISO 27001 is one of the leading information security standards. It offers an internationally recognised route for organisations of all sizes and industries to adopt and demonstrate effective, independently verified information security.Information is the lifeblood of the modern world. It is at the heart of our personal and working lives, yet all too often control of that information is in the hands of organisations, not individuals. As a result, there is ever-increasing pressure on those organisations to ensure the information they hold is adequately protected.Demonstrating that an organisation is a responsible custodian of information is not simply a matter of complying with the law it has become a defining factor in an organisations success or failure. The negative publicity and loss of trust associated with data breaches and cyber attacks can seriously impact customer retention and future business opportunities, while an increasing number of tender opportunities are only open to those with independently certified information security measures.Understand how information security standards can improve your organisations security and set it apart from competitors with this introduction to the 2022 updates of ISO 27001 and ISO 27002. Understand how information security standards can improve your organisations security and set it apart from competitors with this introduction to the 2022 updates of ISO 27001 and ISO 27002. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Zustand: new. Paperback. Effective cyber resilience requires a culture of preparedness that considers risk management and recovery planning to be at least as important as cyber defences.This book discusses:What cyber resilience is;How an organisation can achieve cyber resilience;How a cyber resilience strategy can be implemented, with a focus on ISO 27001 and ISO 22301; andThe certification and auditing process for standards such as ISO 27001 and ISO 22301.This book will explore the core principles of cyber resilience and explain how you can use ISO 27001 and ISO 22301 to implement a cyber resilience programme in your organisation. By the end of the book, you will understand how to implement both standards and combine them to form an effective, integrated system that will both enhance cyber security and ensure your organisation can respond effectively to a cyber attack or disruption. This guide will help organisations develop a strategy for cyber resilience. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Zustand: new. Paperback. Organisations must deal with AI implementation in a practical and sensible way. They need to understand the risks and opportunities AI presents, and manage these in a way that ensures the organisation delivers on its objectives while embracing the change to its best advantage.The aim of this guide: to give order to the chaos of AI that is being unleashed on the world.The book discusses: How to build a risk-aware AI strategy;Relevant standards and guidance such as ISO 42001, ISO 27001 and NIST;The importance of an artificial intelligence management system (AIMS); andThe future of AI and risk management As AI systems increasingly influence decision-making across industries, new risks such as algorithmic bias, loss of privacy, lack of transparency and unintended consequences become significant.This guide will help you to understand how to mitigate AI risk and embrace the opportunities that AI brings to an organisation by implementing an AIMS. The aim of this guide: to give order to the chaos of AI that is being unleashed on the world. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Zustand: new. Paperback. An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs.Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations artificial intelligence and platforms and tools. The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.