Boston, Massachusetts: Harvard Business School Press, 1994. Brand New condition in a Brand New dust jacket. Contains eight articles and five interviews from the Harvard Business Review since 1982. Offers timely, specific, and practical insights into improving the quality of service in any industry. Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger, etc. Bound in the original red cloth. Complete with dust jacket. First Printing of the First Edition. Hardcover. New/New. 8vo. xx, 260pp.

Bestandsnummer des Verk�ufers 000012

Verk�ufer kontaktieren

Diesen Artikel melden

Bibliografische Details

Titel

Command Performance, The Art of Delivering Quality Service

Verlag

Harvard Business School Press, Boston, Massachusetts

Erscheinungsjahr

1994

Sprache

Englisch

ISBN-10

0875845622

ISBN-13

9780875845623

Einband

Hardcover

Auflage

First Printing of the First Edition.

Zustand

New

Zustand des Schutzumschlags

New

Verk�uferkataloge

Management / Leadership / Business

�ber diesen Titel

Inhaltsangabe

This text provides insights of leading business thinkers and executives on delivery service to customers. Peter Drucker, Frederick Reichheld, Leonard Schlesinger and James Heskett, among others, explore various aspects of developing a service strategy and implementing it effectively. First-person accounts and profiles of individual firms provide lessons from the field. Featuring eight articles and five interviews from the "Harvard Business Review", the text develops a strong framework, with real-world models, for significantly improving the quality of service in any industry.

Rese�a del editor

��ber diesen Titel� kann sich auf eine andere Ausgabe dieses Titels beziehen.

Anbieterinformationen

About Books [Genny and Michael Winne, proprietors, formerly of Parsippany, New Jersey) has been selling rare and out of print books since 1985. Besides book fairs and mail order catalogue, long-time collectors and dealers will remember our lengthy For Sale ads in the Antiquarian Bookman and similar magazines. Our inventory of more than 40,000 volumes is especially strong in the specialities listed, but contains fine books in a variety of other fields as well. Because most of our books are stored in protective boxes, rather than on shelves, they cannot be viewed as a whole. If you want to examine specific titles, please provide 24 hours notice and we will make them available for your inspection. Phone calls to (702) 750-2722 are welcome, but please only between the hours of 8am and 10pm, west coast time. Our phone is a landline that cannot receive texts.

Zur Homepage des Verk�ufers

Unternehmensdaten des Verk�ufers

About Books
NV, U.S.A.

Gesch�ftsbedingungen und Versandinformationen

Verkaufsbedingungen

Orders sent to a Nevada address require payment of 8.375% sales tax (unless tax exemption cerification is provided). All items are guaranteed as described. We take pride in our book descriptions. Every item is carefully examined so that condition and other details are listed as accurately as possible. Our descriptions are protected by copyright, and unauthorized use is strictly prohibited. Violators will be prosecuted.

Widerrufsbelehrung

Versandbedingungen

We always take the time necessary to carefully package your order so that it arrives safely and securely. Sturdy boxes and/or stiff cardboard are standard. We never just use mailing bags without further protection. Shipping cost estimates are based on an average size book and are intended to cover only our actual out-of-pocket expenses. If you order includes multiple volumes, oversize, heavy or very valuable books, shipping cost estimates may not apply.

Versandkosten von USA nach Deutschland

Versandkosten von USA nach Deutschland
Bestellmenge	21 bis 36�Werktage	5 bis 8�Werktage
Erster Artikel	EUR 44.39	EUR 52.93

Die Versandzeiten werden von den Verk�uferinnen und Verk�ufern festgelegt. Sie variieren je nach Versanddienstleister und Standort. Sendungen, die den Zoll passieren, k�nnen Verz�gerungen unterliegen. Eventuell anfallende Abgaben oder Geb�hren sind von der K�uferin bzw. dem K�ufer zu tragen. Die Verk�uferin bzw. der Verk�ufer kann Sie bez�glich zus�tzlicher Versandkosten kontaktieren, um einen m�glichen Anstieg der Versandkosten f�r Ihre Artikel auszugleichen.