Martin john e preface by (1 Ergebnisse)
Command Performance, The Art of Delivering Quality Service
Martin, John E. (preface by); Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger
Sprache: Englisch
Verlag: Harvard Business School Press, Boston, Massachusetts, 1994
- Hardcover
- Erstausgabe
Anbieter: About Books, Henderson, NV, USAAbout Books
Verkäufer/-in kontaktierenVerkäufer/-in mit 5 SternenZustand: Neu
EUR 18,96
EUR 6,11 VersandVersand innerhalb von USAAnzahl: 1 verfügbar
Hardcover. Zustand: New. Zustand des Schutzumschlags: New. First Printing of the First Edition. Boston, Massachusetts: Harvard Business School Press, 1994. Brand New condition in a Brand New dust jacket. Contains eight articles and five interviews from the Harvard Business Review since 1982. Offers timely, specific, and practica…l insights into improving the quality of service in any industry. Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger, etc. Bound in the original red cloth. Complete with dust jacket. First Printing of the First Edition. Hardcover. New/New. 8vo. xx, 260pp.
