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Hardback. Zustand: Very Good. What People Want reveals the truth about what it takes to build employee-manager relationships that mattera both to the people involved and to the bottom line. Packed with fascinating results from first-of-its-kind research, this road map through todaya s workplace of changing demographics, diversity, and difference offers a multitude of tools and advice for building trust, creating a respectful environment, being sensitive to others, setting the right tone, and developing the kinds of relationships that result in lower turnover, higher productivity, and greater employee satisfaction.…

Hardback. Zustand: Good. With its client-centred focus and its solid research into how people in business actually prefer to be coached, "Adaptive Coaching" offers an experience-based approach to the art of good coaching. Drawing on their extensive work in organizations such as McKinsey & Company and the Ford Motor Co helping executives and managers learn critical coaching skills, this author team illustrates adaptive coaching in action through dozens of sample dialogues, identifies eight distinct coaching styles - teacher, parent, manager, philosopher, facilitator, counsellor, colleague and mentor - and demonstrates how coaches can deliver the results individuals and organizations demand by learning how to adapt their coaching approach and methods to the needs, wants and preferences of the people they are coaching.…

Hardback. Zustand: Good. What People Want reveals the truth about what it takes to build employee-manager relationships that mattera both to the people involved and to the bottom line. Packed with fascinating results from first-of-its-kind research, this road map through todaya s workplace of changing demographics, diversity, and difference offers a multitude of tools and advice for building trust, creating a respectful environment, being sensitive to others, setting the right tone, and developing the kinds of relationships that result in lower turnover, higher productivity, and greater employee satisfaction.…

hardcover. Zustand: As New.

Hardcover. Zustand: As New.

hardcover. Zustand: Very Good.

Hardcover. Zustand: Very Good. First Edition. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

hardcover. Zustand: Very Good. Very Good condition.Crisp pages. Clean cover and pages. Book shows minimal shelf wear. No highlighting/marking. Not Satisfied? Contact us to get a refund.

Zustand: like_new. Fast Free Shipping â" Excellent condition book with clean cover and pages. Barely handled, with minimal wear. An outstanding copy, close to enjoy.

Zustand: Good. . . All orders guaranteed and ship within 24 hours. Before placing your order for please contact us for confirmation on the book's binding. Check out our other listings to add to your order for discounted shipping.

Hardcover. Zustand: New. With dust jacket. The item is brand new, never used or read. It's in perfect condition and may include supplements and/or access codes or come shrink-wrapped.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Zustand: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

hardcover. Zustand: Very Good. Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books.

Zustand: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardcover. Zustand: Acceptable. Zustand des Schutzumschlags: Includes dust jacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket.…

Hardback. Zustand: Very Good. "Winning Behavior" gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint - from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. "Winning Behavior" will prove to be a landmark book in the literature on customer service and customer relationship management: there has never been a book on Behavioral Differentiation before, but readers will see its potential in the results of the blue-ribbon organizations that practice it.This title is packed with eye-opening case histories and examples: Ritz-Carlton Harley-Davidson Enterprise Rent-a-Car Wal-Mart. It features exclusive interviews with high-profile executives including: George Zimmer (Men's Wearhouse) Hans-Olof Olssen (Volvo) Piers Marmion (Heidrick & Struggles) and others.…

Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Zustand: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Hardback. Zustand: Good. Presents a scientific five-step paradigm that aims to increase the success rate of new products in the market place.

Hardback. Zustand: Very Good. What People Want reveals the truth about what it takes to build employee-manager relationships that mattera both to the people involved and to the bottom line. Packed with fascinating results from first-of-its-kind research, this road map through todaya s workplace of changing demographics, diversity, and difference offers a multitude of tools and advice for building trust, creating a respectful environment, being sensitive to others, setting the right tone, and developing the kinds of relationships that result in lower turnover, higher productivity, and greater employee satisfaction.…

Hardback. Zustand: Good. With its client-centred focus and its solid research into how people in business actually prefer to be coached, "Adaptive Coaching" offers an experience-based approach to the art of good coaching. Drawing on their extensive work in organizations such as McKinsey & Company and the Ford Motor Co helping executives and managers learn critical coaching skills, this author team illustrates adaptive coaching in action through dozens of sample dialogues, identifies eight distinct coaching styles - teacher, parent, manager, philosopher, facilitator, counsellor, colleague and mentor - and demonstrates how coaches can deliver the results individuals and organizations demand by learning how to adapt their coaching approach and methods to the needs, wants and preferences of the people they are coaching.…

Hardback. Zustand: Good. What People Want reveals the truth about what it takes to build employee-manager relationships that mattera both to the people involved and to the bottom line. Packed with fascinating results from first-of-its-kind research, this road map through todaya s workplace of changing demographics, diversity, and difference offers a multitude of tools and advice for building trust, creating a respectful environment, being sensitive to others, setting the right tone, and developing the kinds of relationships that result in lower turnover, higher productivity, and greater employee satisfaction.…

Hardcover. Zustand: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Zustand: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Zustand: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Hardcover. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.